Refund Policy

This policy explains when you can get your money back for a Bearilly track. It should be read with our Terms of Use.

1. Payment errors: we will always fix these

If any of these happen, contact us and we will put it right or refund you:

• You were charged more than once for the same track.
• You were charged but your access did not switch on.
• You were charged an amount different from the price shown at checkout.

2. Change of mind

Your access is unlocked as soon as your payment is confirmed. For that reason, payments are generally not refundable once access has been switched on, except for the payment errors above or where the law requires a refund.

3. How to ask

Email support@bearilly.name.ng with your full name, the email you paid with, the track, and your payment reference (it starts with BEARILLY_ and is in your Paystack receipt email). We will reply with our decision.

4. How refunds are paid

Approved refunds go back to the original payment method through Paystack. It may take several business days to appear, depending on your bank.